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Contact Representative - Federal Salaries of 2020
Pay Rates for "Contact Representative"
How much does a Contact Representative in the federal government get paid? $52,658.43* *Based on the 2020 average.Contact Representative was the 11th most popular job in the U.S. Government in 2020, with 31,509 employed. The most common payscale was the general schedule payscale.
In 2020, the Internal Revenue Service hired the most employees titled Contact Representative, with an average salary of $52,434.
Government Contact Representative jobs are classified under the General Schedule (GS) payscale. The minimum paygrade for a Contact Representative job is GS-1, and the highest paygrade that can be attained within this job series is GS-9. Remember that the starting and maximum yearly pay listed above reflect base pay only - your actual salary will be higher based on the Locality Pay Adjustment for the area in which you work.
Clerical, secretary, and administrative positions fall under this category. No specialized technical background is needed for positions in this category except for stenographers which require a proficiency exam before being hired. Strong organizational and communication skills are the primary requirements for this job category. Military experience can often be applied as relevant experience when calculating starting grade. Employees in the job category receive promotions of 1 grade increase at a time.
Agencies that have hired a Contact Representative
| Agency | Employees Hired | Average Salary |
|---|---|---|
| Internal Revenue Service | 18,001 | $52,433.69 |
| Social Security Administration | 11,260 | $53,966.18 |
| Veterans Health Administration | 1,442 | $47,277.94 |
| Office of Personnel Management | 352 | $46,145.50 |
| Indian Health Service | 229 | $52,123.35 |
| Bureau of Land Management | 54 | $46,515.96 |
| Equal Employment Opportunity Commission | 43 | $45,376.33 |
| Indian Affairs | 40 | $48,373.25 |
| Selective Service System | 22 | $56,845.91 |
| Office of Workers' Compensation Programs | 11 | $53,966.91 |
| Office of the Chief Financial Officer (Department of Agriculture) | 11 | $53,863.64 |
| Federal Bureau of Investigation | 9 | $0.00 |
| Board of Veterans Appeals | 7 | $55,225.86 |
| Veterans Benefits Administration | 7 | $51,872.43 |
| Department of State | 7 | $57,741.43 |
| Patent and Trademark Office | 5 | $66,940.40 |
| U.S. Coast Guard | 5 | $54,574.60 |
| Small Business Administration | 3 | $60,612.00 |
| Office of Navajo and Hopi Indian Relocation | 1 | $84,728.00 |
Contact Representative Pay Distribution
The average pay for a Contact Representative is $52,658.43. The highest paid Contact Representative made $133,546 in 2020.
Common Contact Representative Payscales
| Payscale | Number of Contact Representative Employees |
|---|---|
| GS - General Schedule | 30,389 |
| IR - Internal Revenue Service Broadband Classification And Pay System Positions Only | 1,120 |
| Starting Paygrade: | $20,172.00 / year base pay at paygrade GS-1, Step 1 |
| Maximum Paygrade: | $61,227.00 / year base pay at paygrade GS-9, Step 10 |
| Category: | Clerical and Administrative Support |
| Occupation Family: | 0900 LEGAL AND KINDRED GROUP |
Other Jobs at the GS-1 Paygrade
GS-1 is the starting paygrade for Contact Representative jobs. Here are some other Federal Government jobs that can be held by employees at the GS-1 paygrade.
| Occupation | Occupation Category | Starting Paygrade | Maximum Paygrade |
|---|---|---|---|
| Closed Microphone Reporting | Clerical and Administrative Support | GS-1 | GS-9 |
| Data Transcriber | Clerical and Administrative Support | GS-1 | GS-9 |
| Therapeutic Radiologic Technologist | Technical and Medical Support | GS-1 | GS-9 |
| Meteorological Technician | Technical and Medical Support | GS-1 | GS-9 |
| Civilian Pay | Clerical and Administrative Support | GS-1 | GS-9 |
Average Contact Representative Pay Trend from 2004 to 2020
In 2004, the average pay for a Contact Representative was $41,394. Since then, the average pay has increased to $52,658 in 2020.
Data Sources
The information provided on these pages is sourced from the Office of Personnel Management (OPM) 
Enterprise Human Resources Integration (EHRI) dataset. Postal Service data is managed exclusively by the USPS . All information is displayed unmodified and as provided by the source agency.
Federal employee salaries are public information under open government laws (5 U.S.C. § 552). FederalPay provides this data in the interest of government transparency — employee data may not be used for commercial soliciting or vending of any kind. Learn more about the FederalPay Employees Dataset here.
The series code of this occupation is 0962.